Atkinson, Kristine wrote on 1/3/2008 6:49 AM:
> I hope you're all taking the opportunity to paper (er, pixel?) the PTO
> Electronic Business Support link with these complaints and suggestions.
> Why two words? Why arcane or nonwords? And entry permission was the
> least of it; it's easy to get knocked out by the simplest keystroke,
> like a backspace to go to the previous screen.
>
> It does no good to grouse among ourselves-- supply PTO with good
> alternatives, and let them know just how disruptive this new thing is.
> This searcher's life just became a whole lot harder.
>
I was on the telephone yesterday with two people at USPTO who are in the
middle of all of this. We had a very frank exchange of views.
I had been in dialogue with high-up USPTO people about this problem
(what happens if abusive software places high demands on the system) for
two years now, and I had made many, many suggestions over the past
couple of years as to what to do about this. None of my suggestions was
was adopted. The approach that USPTO sprang on everybody within the
past week was different from any of my suggestions.
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Received on Thu Jan 03 2008 - 18:47:09
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