Our success rests on human capital

We make room for individuals who come from a variety of backgrounds and pursue a wide range of interests.  We believe in diversity not just as a matter of good principle but of good business.  Everyone at Questel believes in the power of our long-standing values:

• Commitment to customer service
• Collaborative work and team cohesion
• Delegation
• Greater responsibility
• Entrepreneurship

If interested please send (email preferred) a resume with cover letter to:

Human Resources Department
Questel
1725 Duke St., Suite 625
Alexandria, VA 22314

Questel provides a full range of benefits including: paid vacation; personal days; health, life, and accident insurance; and a 401K plan.  Questel is an equal opportunity employer.

Questel is seeking to hire a senior patent data analyst to improve the company’s offering in professional patent search and analysis products. This is a temporary position to replace a person currently on sick leave.

Primary duties:

• Analyze patent data sources available from patent offices and third parties
• Liaise with technical personnel at patent offices on patent data issues
• Coordinate with marketing team to design patent data products
• Specify and plan the integration of new patent data sources in existing patent databases
• Coordinate with database development team for data integration, refining technical specifications, and validate data architecture choices
• Test new patent data products, oversee fixes from technical team
• Assist support team with complex patent data requests.

Job requirements

• 5+ years experience in working with patent data, preferably at a Patent Office or a patent information commercial provider
• BSc in information sciences or similar degree
• Excellent verbal and written communication skills, In both English and French
• Experience with data mining and/or text mining tools would be a plus

Contact:

Please send your resume, letter of motivation, and requested salary to Laurent Hill : lhill@questel.com

Job Details

We are currently looking for an Sales Engineer located in or near Shanghai, China. The person will be responsible for developing and executing long-term sales strategy for our families of products; identify and manage selected clients; and maintain relationships.

Objective:

Open the Shanghai market to our brands, and create a sustainable market through sales calls and marketing activities.

Responsibilities:

• Create and maintain client base via online Customer Relationship Management tool (CRM).
• Contact, present and negotiate with potential and existing clients.
• Monthly visits and reports on these visits.
• Participate in trade shows, events, and conferences.
• Train customers.
• Weekly and monthly reports on sales and results of marketing and promotional activates.

Requirements:

• Attention to detail.
• Fluent in English and Chinese mother tongue.
• Highly organized and analytical with excellent interpersonal and communication skills.
• Proven high level customer service orientation, teamwork, quality, and flexibility.
• Able to work independently.

Contact:

Responsibilities

Marketing Assistant

• Assist in the preparation of marketing and publicity material
• Organize and take part in regular publicity duties including leafleting and posterboard circulation 
• Create possible promotion ideas in conjunction with the Marketing Manager
• Assist in the distribution of information e.g. direct mailings, phone campaigns
• Help to arrange displays
• Assist with Press and/or VIP nights including invitations, seating arrangements, refreshments
• Produce material for the website
• Commitment to improve allocated task area

• Ensure efficiency in finalizing the payment, in financial reconciliation and in accounting
• Coordinate calendar and travel reservations for supervisor and others in the department.
• Coordinate various meeting schedules that include internal personnel as well as customers.
• Support Sales team in CRM system administration.
• Gather weekly and monthly reports from supervisor's direct reports.
• Plan and carry out assigned administrative projects.

• Fluent in English and Chinese.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Ability to prioritize own work and effectively meet deadlines.
• Ability to communicate effectively with all levels of management.
• High level of skill, working heavily with: Microsoft Word, Excel, PowerPoint

Contact
Please send your resume in English and Chinese, letter of motivation, and requested salary to Laetitia AYMONIN: laymonin@questel.com

Responsibilities

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• Continually maintain working knowledge of all company products, services and promotions.
• Offer alternative Questel solutions where appropriate with the objective of retaining customer's business.
• Interact with other internal department to resolve customer issues using web-based tool Bugzilla and CRM.
• Demonstrate the associated proficiency in typing and grammar and in translating into Chinese any literature/customer support electronic documents or web-based pages.
• Organize and operate customer trainings and conferences.
• May assist in training new employees and perform other duties as assigned by management.

• Fluent in English and Chinese.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Ability to prioritize own work and effectively meet deadlines.
• Ability to communicate effectively with all levels of management.
• High level of skill, working heavily with: Microsoft Word, Excel, PowerPoint

Contact

Please send your resume in English and Chinese, letter of motivation, and requested salary to Laetitia AYMONIN: laymonin@questel.com