Case Assignment and Administration

In Orbit Asset, you can assign a case to a contact. He then becomes the Case Manager responsible for the case related tasks. If the list of pending tasks then needs to be carried out by someone else, you can now re-assign the case(s) to another Case Manager.

This is similar to the way a case belonging to an ‘Inhouse attorney’ can be transferred to another attorney.

Default Case manager and/or Inhouse attorney can now be setup from the Admin section. For example, administrator can now set default Case Manager for Business Units or Technology Areas or Products.

Once setup, new cases will be automatically assigned based on this configuration.