Certifications

LIFE AT QUESTEL

Continous improvement for better quality, security and positive impact.

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Certifications are only the tip of the iceberg

At Questel we do believe that following standard and certifications guidelines are an efficient way to improve management systems and internal processes. We cultivate a lean startup philisophy with the mindset of continuous improvement and best practices sharing. Explore some examples of our Group entities certifications and awards.

  • Improved customer satisfaction
  • Better internal management
  • Less wastage
  • Consistent outcomes, measured and monitored

Corporate Social Responsibility (CSR)

2019 EcoVadis –  Awarded Silver Rank.

CSR evaluation contains the following themes: Environment, Labor & Human Rights, Ethics, and Sustainable Procurement. These criteria are based on international CSR standards such as UN Global Compact, the International Labour Organization (ILO) conventions, the Global Reporting Initiative (GRI) standards, the ISO 26000 standard, the Ruggie Framework, etc.

Questel funds only employee-sponsored social projects to ensure quality and follow-up of the impact

Information Security Management

ISO 27001 in progress.

Data and technology are our DNA.

Securing information is our responsability. This certification demonstrates that Questel has identified the risks, assessed the implications and put in place systemised controls to limit any damage to the organization.  By establishing and maintaining a documented system of controls and management, risks can be identified and reduced.
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Quality Management

ISO 9001:2015 certified.

Following the guidelines of the ISO 9001 standard helped us to be more efficient and improve cutomer satisfaction. Questel uses this standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Translation Services Management

ISO 17100:2015 certified.

Questel is a world leader in Patent translation. This standard specifies requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. It includes provisions for translation service providers (TSPs) concerning the management of core processes, minimum qualification requirements, the availability and management of resources, and other actions necessary for the delivery of a quality translation service.
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