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Our High Standards <br>& Certifications
About Questel

Our High Standards
& Certifications

Continuous improvement for better quality, security, and positive impact

We believe that following standard and certification guidelines is an efficient way to improve management systems and internal processes. We cultivate a lean startup philosophy with the mindset of continuous improvement and best practices sharing to improve customer satisfaction, ensure effective internal management, and produce and monitor consistent and measurable outcomes. 

Our Certifications
Information Security Management
ISO/IEC 27001:2013 → certified since 2022

Data and technology are in Questel’s DNA, and we take information security seriously. SO/IEC 27001 specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system. 

This certification demonstrates that Questel has identified its information security risks, assessed its implications, and put in place systemized controls to minimize risk exposure. By establishing and maintaining a documented system of risk management controls, data is safeguarded and risks are identified and mitigated.

IP portfolio management software, Stormtrooper
Quality Management
ISO 9001:2015 → certified since 2015

ISO 9001 is a globally recognized standard for quality management that sets requirements for establishing, implementing, maintaining, and continually improving quality management systems. 

This certification provides assurance to clients that we have established effective quality control processes and trained staff to consistently meet these quality requirements around the world. The standard helps identify and eliminate inefficiencies, promote informed decision-making, and improve customer satisfaction.  
 

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For quality management in innovation services choose Questel
Translation Services Management
ISO 17100:2015 → certified since 2015

As a world leader in patent translation, Questel ensures compliance with the processes and resource management requirements set out by ISO 17100.

Specific to translation services, this standard outlines the requirements, capability, and management of core processes necessary to deliver quality translations, including provisions for minimum qualification standards, resource availability and management, and specific actions at each stage of the translation process that are crucial to high-quality production.

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Questel's innovation services include localization
Medical Devices
ISO 13485:2016 → certified since 2022

As a trusted partner for life sciences companies around the world, Questel is committed to staying up-to-date with the latest biotechnology, medical device, and life science regulations and requirements.  

In line with our unwavering focus on providing world-class foreign language solutions and translation services for these fast-evolving industries, we comply with ISO 13485, a standard that specifies applicable requirements for any quality management systems used to provide services related to the medical device sector. 

 

 

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Medical Devices
Translation Post Editing
ISO 18587:2017 → certified since 2023

Questel works to securely integrate the most up-to-date technologies across our software and services, including our translation solutions, to ensure maximum benefits for clients. Our use of machine translation technologies is implemented according to ISO 18587, which specifies requirements for the post-editing of machine translation output.

Achieving this certification underscores our dedication to delivering high-quality translations through rigorous post-editing of machine-translated content. Our adherence to this standard instills confidence that our post-editors possess the necessary qualifications and that our processes are efficient and consistent. Our clients can be confident not only that we will provide superior translation quality across languages and domains, but also that we are able to expand our capabilities efficiently to meet increasing demand for accurate translations through the controlled adoption of technology. 

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Translation Post Editing

All ISO certificates apply to a specific scope of work or dedicated service(s) or solution(s). 

CSR Certification
Corporate Social Responsibility
CSR Certification by EcoVadis

Questel utilizes EcoVadis, a trusted Sustainability Ratings Provider to manage environmental, social, and governance (ESG) risk and compliance, and meet our corporate social responsibility (CSR) goals.

Read our CSR policy
Corporate Social Responsibility