Corporate Social Responsibility

ABOUT QUESTEL

A critical investment for long-term success

Social and environmental concerns

We strive to create sustainable value for all Questel stakeholders and we understand that our duties as an Intellectual Property and Innovation solutions provider come with vast responsibilities: toward the economy and society, as an employer, and for our environment.

Questel CSR 5-year plan: our main Group's objectives to reach before 2025

50% of managers are women

100% of our employees are trained and involved in our CSR strategy

50% of our suppliers have signed our CSR policy / code of conduct

10 partnerships with major universities around the world

50% of offices and servers run on green energy

50% of internal travel CO2 emission per employee

20% of new electronics are reconditioned

100% of our offices have implemented hardware sustainable waste solutions

25% of our purchases are from local suppliers

Questel CSR Impact Report

Discover in this document our:

  • CSR strategy
  • Achievements
  • Commitments in the main 4 UN Global Compact issue areas

Corporate Social
Responsibility

To meet environmental, societal, and ethical challenges, we are committed to a CSR approach.

Anti-Corruption
Guidelines

Our anti-corruption policy aims to assist and help staff understand and apply Questel’s anti-corruption policy and integrity guidelines.

Sustainable Purchasing
Charter

3 pillars: leverage innovation partnerships with suppliers, increase competitiveness, contribute to local development.

Ethical Marketing
Charter

Our principles: we have chosen to operate with honesty, responsibility, fairness, respect, transparency and citizenship.

Supplier Diversity
Policy

Questel Translations works with more than 1,300 translators and applies ethical, diversity and non-discrimination standards.

2021



CSR in progress

We define quantified targets and we are in a continual improvement process.

Evolution and analysis of variations of the KPIs

Compliance with 5 investors’ ESG reporting

Satisfaction survey

88% of Questel’s employees are happy at work 

New board members

2 new members in Questel’s Supervisory Board

ESG committee

Implementation of an ESG committee

Wellness at Questel

Deployment of a well-being and sports platform

2020


CSR
Key Trait

We have implemented a dedicated team, tool and processes.

Signatory member of the UN Global Compact

ESG reporting

Implemented for the Questel Group

Carbon footprint

Implemented for 2019 and 2020 

CSR
team

Centralized and local representatives

Questel SAS extends the scope of EcoVadis evaluation

Home office

2 days/week : employees’ well-being & reduction of transportation use

CSR library

CSR e-learning program circulated to the entire group

4 more projects supported (Peru, Germany, France, India)

World
IP Day

Highlighting the most dynamic clients on tomorrow’s green tech

Business
continuity

Positive mindset, flexibility and adaptability during Covid-19 crisis

Grinding coffee beans machines

Installed in Questel’s offices to reduce capsule use

2019


CSR
Key Trait

Mission defined and foundations of our CSR strategy established.

Integrated into the
articles of association 

Questel's Shareholders

46% of the group owned by employees

3 learning tools

Develop a culture of knowledge sharing

charity

Donations

fair-trade

5 social projects

In 5 countries: Peru, USA, Singapore, India, France

analysis

4 charters

CSR, Anti-corruption, Sustainable purchasing, Ethical marketing
badge

Silver Medal

Ecovadis: Multiling ranked Silver in September 2019
certificat-de-garantie

Discussion in progress
with B Lab Europe

care

1 week

Of awareness raising on disability conditions

ecology

Green goodies

Made from recycled material for Tradeshows

meeting

Support

Employees meet quarterly with top management
work-from-home

Transportation

Priority to videoconferencing and local equipment rental
satisfaction

Satisfaction

Track customer satisfaction and feedbacks

Investors support in our ESG strategy

In June 2021, Sophie Flak, CSR and digital managing partner and member of the Eurazeo Executive Committee, became president of our ESG Committee in order to support Questel’s CSR commitments.

The aim of the committee is to help all our stakeholders understand the 3 aspect of Questel’s plan:

  • Environmental
  • Social
  • Governance

All shareholders, as well as independent members, are committed to working with us to achieve our goals.

Jovana Stopic, ESG manager at IK Investment Partners, encourages us in building our CSR approach.

Questel’s management of the social, environmental, and economic effects of its operations are based upon this strategy.

Focus on diversity and broader equal opportunity with implementation in CSR 5- year plan. 

Thanks to the support of our investors, Questel is on target to establishing a sustainable approach for achieving this plan. 

Raise capital has been supporting Questel in the implementation of its CSR strategy since 2015.

In 2020, investors reviewed Questel’s ESG strategy and plans in order to determine how they could best support and help Questel realize its goals. Raise evaluates and analyzes the evolution of Questel’s CSR strategy based upon annual financial reports. The quantitative and qualitative data provided by Questel to the “Reporting 21” platform enables it to identify the level of challenge and maturity of the company based upon the 16 objectives of the matrix.

Thanks to feedback from Raise, Questel has been successful in improving its CSR approach every year!